Very sad to read the story.
Suzuki service guys are extremely pathetic and non professional just making money. i will post incident with them:
My friend Japanese Alto 2014 was maintained from danish motors. one day he gave the car for regular oil service maintenance to the shop. when he went in the evening to pick the car, he asked the service guy that has he done all the service and oil changing,the service guy started the car and said yes it 100 percent ok. Somehow my friend due to curiosity just check the oil stick and found out that there was no oil in it. after that he inquired where the oil is which he provided himself....they started searching and was found lying in the service area. yeh to acha hua k engine didnt ceased.....
so my friend get you car maintained in front of you always as they dont care about customer car and their money.